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How We Work With Our Mortgage Customers

Reviews

Our Customers…in Their Own Words
I have used Stellar Mortgage for the second time in 6 years. The best compliment I got yesterday was “Michael is working for you. He’s got your back”. Michael is patient, courteous, and gets the best rates for you. Michael, I couldn’t have done this without you expertise and guiding me on my new home purchase. With appreciation, Julia
Julia Ann Ellis
2018-08-15T09:43:58+0000
Michael Lappin was recommended to us by a friend. In our opinion it was the best recommendation we ever followed. Michael really took care of us and answered all our questions. This was a big deal to us as we were nervous about buying a home after living in an apartment for the last 15 years. The usual concerns of would we qualify, what would we qualify for, how much to put down, is our credit good enough for a decent rate, etc. Michael calmed our anxieties, treated us with respect, and gave us sage advice. He kept in contact with us every step of the way. After closing he called to see if we had any additional questions and told us to "remember this is your house now, make it your own". Every time we go to decorate an area of our new house we recall those words. We love our house, we love our decision to buy it, and we are extremely grateful that we had Michael's help along the way. As Michael and Stellar was recommended to us we will not hesitate to highly recommend him and Stellar Mortgage to others into the future.
Ken Hossack Jr.
2018-08-14T17:41:45+0000
We had a tight three week until close timeline to get the home we wanted and a tall order for John with a big loan and line of credit needed to repair items in the new home immediately. We hadn’t listed our former home, so didn’t know when we’d see cash from that sale. John designed a loan perfect for our needs. We quickly responded to every request and he answered all of our questions immediately and all went smoothly all the way to close. We highly recommend Stellar and John.
Janet Cunningham
2018-05-12T13:41:06+0000
John has helped us with three mortgages and we could not be happier with the savings we have realized with each one.
Edward Santos
2018-03-02T04:12:20+0000
Hannah DeShazo
2018-03-02T00:58:25+0000
What a GREAT service! John walked my step by step through this process, and made it as painless as can be! If you are in the market for buying a home, this is your first stop on that journey! Thanks, John!
Bradley Crowley
2018-02-22T14:14:07+0000
Our loan was serviced by Michael Lappin, and I could not be happier with the professional, thorough manner with which he approached our transaction. He walked us through every step of the way, answered every question patiently and thoroughly, and gave us a great feeling of comfort-especially important because we were purchasing a home 700 miles away and handled this matter remotely. I would give Michael and STELLAR Mortgage my highest recommendation to anyone financing a home purchase.
Jim Johnson
2018-02-17T17:39:46+0000
John and Michael are the consummate mortgage professionals, with keen attention to detail and product knowledge. They are also very personable gentlemen, making them a pleasure to work with. Thanks, Stellar!
Greg Mearns
2018-01-01T16:48:10+0000
John West has been my mortgage broker both for purchases and re-finances. He’s professional, knowledgeable and personable. Combine those qualities with extensive market awareness and and an ability to patiently explain all details, and you have a “Stellar” mortgage broker.
Judy Wells
2017-11-17T21:09:37+0000
Michael is an excellent broker, we highly recommend him.
Andrew O'Connell
2017-10-27T19:27:24+0000
John helped me buy my first home, and he made the process supremely un-scary! He walked me through everything, answered all my questions, and helped me find the best deal for my mortgage. Couldn’t have asked for a better rep on my side, and I recommend him to *literally* everyone that mentions they’re buying a house ^_^ ❤️❤️❤️
Mitchell Cave
2017-10-27T14:09:24+0000
Working with John West was a pleasure! He was responsive and kept me in the loop throughout the process...even while out of town! Thanks for a professional and "easy" transaction! Deb Belyeu
Deborah Hart Belyeu
2017-10-06T18:30:42+0000
Geoffrey Holt
2017-09-10T14:26:56+0000
Becca Sherrill
2017-08-14T21:22:48+0000
Callie Carter Whitworth
2017-06-10T03:41:57+0000
Michael Lappin (of Stellar Mortgage) was recommended to me by a friend who had used him on a refi, ...I'm glad I called him. Michael was an amazing person. Of course he guided us through step by step but I realized very quickly that he was an expert's expert; One of those people who knows every in and out of his business as well as all the other businesses that you deal with when doing a mortgage. Razor Sharp, Brilliant Guy. We are self employed, I knew we would have to jump through extra hoops. We had talked to some very competent and professional people before Michael, we got some quotes, but after talking with Michael for 10 minutes it was obvious he was our guy. He found the right Bank and got us a better rate and deal than about 3 other companies had quoted us.., One of the other brokers I had been talking to, (that thought he had gotten me the best possible rate), couldn't believe it until I showed him the proof. I'll be sending my daughter and her husband to Michael when they are shopping for their first home. I'll definitely be back when I need advice on real estate, mortgages, Refi 's etc.
Ron Hart
2017-06-05T20:47:33+0000
Jorge A Mellado
2017-05-25T17:07:25+0000
STELLAR is incredible. I've known John for a few years and I thought that for sure I would have to do a lease-to-own with my place because I didn't have a large sum to put down. I had heard rumors of 10-20% being necessary. He went the extra mile to find me a program that allowed me to do a 97% loan with gift funds. I completed a short online course that everybody should complete before owning their first home. John did so much work for me that I really didn't have to worry about *anything.* Best part now is finally owning my dream home that I have lived in for over three years in Kirkwood! Thanks!!
Kath Fiddlesticks-Doodleson
2017-05-23T18:44:47+0000
As a new home buyer, John, Michael and team were very helpful. They are very knowledgeable about all of the options for a first time buyer.. I had a great experience getting my mortgage through Stellar.
John K. McGuirk
2017-05-16T13:23:28+0000
We worked with John West and were extremely pleased with him in every way. From start to finish (which was lengthy on our part as we took months to find a home) he worked with us every step of the way to get our mortgage worked out. We were highly satisfied with his level of expertise, responsiveness, professionalism and personality. Would recommend to anyone wanting to work with a mortgage company and avoid going through a bank directly.
Cyndi Ballinger Agard
2017-05-07T18:27:38+0000
Michael was not only a incredible mortgage broker, but also a excellent financial advisor. He made my first time home buying experience incredibly straight forward and walked me through each step in detail. He took all the time I needed to explain things once and once again. My biggest compliment goes to the fact that he was incredibly fast and prompt. He responded to emails usually within 30 min and finished the mortgage in record time!
Chris Chin
2017-03-06T02:30:47+0000
John West handled my refinancing seamlessly. I placed my total faith in him, and he did NOT disappoint. He walked me through every step with patience and understanding, and I needed plenty of help! Simply put, I could not recommend Stellar Mortgage Corporation any more highly.
Sue Nunn Ellis
2016-12-18T15:05:19+0000
John is a professional who is always looking out for me. He has made several suggestions to save me money.
Jack Lockspeiser
2016-12-08T23:37:49+0000
Working with Stellar Mortgage and Michael Lappin was a dream come true. Michael was so available and efficient. He took time to answer all of my questions via email and or phone call and was familiar with my account as soon as he heard my voice. Michael made this process smooth and seamless for me. I would recommend him to anyone looking for a mortgage or to refinance.
Pam Maloof
2016-10-31T15:18:31+0000
John did a fantastic job. I couldn't have asked for a person that was more professional and on the ball. He was on top of everything. He not only completed our transaction in a timely manner, but he did it at a great price and got me everything I could have asked for in my loan. Thank you again for all that you did, thank you for your professionalism. We WILL send you customers in the future.I have a friend in the mortgage industry in another state. He couldn't do the loan because he wasn't licensed in the state that I live in. We had already spoke to 3 other lenders before we got to John, and I was about to lose hope in the process, and just keep the loan we have. John took our 30 year loan that we had paid on for 2 years to a 25 year loan. So we took 3 years off of our loan and kept our payments almost to the dollar the same as our original loan. He is very honest and transparent, and if you are looking for the person to do your loan...look no further. You have come to the right place. My family can't thank you enough!
Kevin Prevost
2016-10-27T20:25:55+0000
John was awesome to work with! I had to refinance after a divorce and this kind of financial stuff is not my forte. John explained everything to me (more than once in some cases) and gave me confidence that he was doing what was in my best interest. I was so lucky to have John on my team!
Abby Gaskins
2016-10-18T23:55:09+0000
John recently helped me with my mortgage. He was wonderful! His knowledge and expertise was invaluable throughout the entire process. I would highly recommend John time and time again.Thank you John!
Beth Linton
2016-08-25T14:05:33+0000
John West was very helpful in working with me to obtain a mortgage. He explained things in terms I could understand and found the best mortgage that fit my needs. He was always on top of things and with his help, my closing only took about 45 minutes!
Paul Spadafora
2016-06-21T12:18:44+0000
This is absolutely the person you want to represent you and find you the best mortgage to meet your needs. His response time is within minutes (if not sooner) and he was able to navigate through a particularly tricky situation that came up with my financing and find an immediate solution. He is trustworthy and was committed to me as a customer. This is the fourth house I have purchased, and this was by far the best experience I have had with the financing part of house buying.
Trey Schelsum
2016-06-20T16:32:08+0000
I used John West as my mortgage broker last year. John is a true professional. He's very detailed and gave multiple options. As with any home purchase things change and his patience and calmness shone through. John is extremely knowledgable about the industry and often gave guidance when other parties were pushing things that weren't not in my favor. I will be using him again for another home I'm buying.100% recommend him to anybody who is looking for a mortgage professional.
Claire Bear
2016-06-20T14:25:11+0000
Michael Lappin of Stellar Mortgage is the kind of calm, reassuring, knowledgable voice you want when you're looking for a mortgage. From the start, Michael knew where to find the best rate and patiently walked me through the paperwork I would need. Often, he anticipated my questions, delivering answers before I even had to ask them. I was happily surprised at my closing that he managed to get me an even lower mortgage payment than we'd discussed! I'm grateful for Michael's help; his conscientious, well-informed way of handling my mortgage (and my nervousness!) will stay with me. I highly recommend him and hope he's still doing this when I go house hunting again years from now!
Linda Rathke
2016-06-03T01:14:14+0000
Vicky Yarns
2015-12-17T15:26:49+0000
Michael was so helpful and knew how to set our minds at peace while getting us a great deal with our recent mortgage loan. Great service!
Leah Lindsey
2015-10-01T12:03:58+0000
The team at Stellar Mortgage is just that - stellar. John and Michael worked diligently on the initial mortgage on our current home in 2010. This year, they approached us with an opportunity to refinance a lower amount with a more attractive rate. Not only were they very proactive in managing an existing client but the process was the easiest one we've had for a mortgage and was completely stress free. They even worked around our crazy work and travel schedules. We have owned multiple homes with varying financial relationships over the years but none compare to that we've had with Stellar.
David Coursey
2015-03-12T23:09:19+0000
Michael Lappin of Stellar Mortgage was our loan officer for our construction loan on our house. Michael was very professional and personable throughout the entire process. This was our 1st construction loan, but not our first time buying a house. A lot of the rules of the game have changed in the last few years and Michael was very good about educating us about what was new and how to navigate the entire process. He quickly learned we are very 'hands on' people and want to be involved and informed every step of the way. The construction loan process and some of the new regulations can be a little frustrating and Michael was good about playing the role of councilor when we needed to vent. Throughout the entire process, I know Michael always had our best interests at heart and he worked very hard to get us the loan we needed to build our home. Michael earned far more money that he was paid during closing based on the amount of time he worked with us to make this loan possible.We will definitely be working with Michael again when we convert the construction loan to a traditional mortgage.I very much recommend Michael Lappin to anyone seeking a construction loan or a more traditional mortgage. Michael's professionalism, attention to detail and customer service skills exceed those of anyone else I have worked with in his industry.
Grant Knox
2015-02-20T13:10:00+0000
My husband and I used Michael for the purchase of both our first and second homes. (One in Decatur and one in East Cobb) I can't say enough good things about our experience. Michael was professional, patient and made the home buying process relatively stress free. He never made me feel overwhelmed and that was huge for me when getting my first mortgage. I've recommended Michael to friends and will continue to do so. P.s. He also hooked us up with our realtor who I loved!
Catherine Hammer Manavi
2015-02-19T23:48:56+0000
Brian Smith
2015-02-19T21:05:57+0000
Working with Michael was a great experience! Our first mortgage experience was a nightmare but with Michael it was painless and as smooth as could be. He walked us through every step! He's not only a great mortgage broker but a wonderful person as well! Thank you Michael for helping us with our dream home!
Ida Anderson
2014-11-04T00:07:27+0000
I've worked with John on 2 mortgages now. He's great! Super responsive and very knowledgable. Submitting an application, understanding all the fees/schedules/legal/etc, and close were a breeze. Thanks!
Jeffrey Tuttle
2014-07-25T01:46:16+0000
Patrick McCulley
2014-07-13T14:04:53+0000
Stephanie Mutti
2014-07-08T23:35:09+0000
Michael as Stellar Mortgage made the home buying process so easy. I highly recommend!
Jeffrey Burns
2014-06-10T14:56:08+0000
Lynn Shepodd
2013-12-16T01:19:49+0000
Nathan Woodard
2013-10-10T01:44:50+0000
Mimi McCain
2013-09-30T12:12:54+0000
Cindy Hooper
2013-09-29T13:31:03+0000
Easily 5 star service from start to finish!
Bob Fawcett
2013-07-31T22:03:40+0000
STELLAR is incredible. I've known John for a few years and I thought that for sure I would have to do a lease-to-own with my place because I didn't have a large sum to put down. I had heard rumors of 10-20% being necessary. He went the extra mile to find me a program that allowed me to do a 97% loan with gift funds. I completed a short online course that everybody should complete before owning their first home. John did so much work for me that I really didn't have to worry about *anything.* Best part now is finally owning my dream home that I have lived in for over three years in Kirkwood! Thanks!!
Kath Fidler
18:45 23 May 17
John West handled my refinancing seamlessly. I placed my total faith in him, and he did NOT disappoint. He walked me through every step with patience and understanding, and I needed plenty of help! Simply put, I could not recommend Stellar Mortgage Corporation any more highly.
Sue Ellis
16:38 18 Dec 16
John K. McGuirk
13:29 16 May 17
Our loan was serviced by Michael Lappin, and I could not be happier with the professional, thorough manner with which he approached our transaction. He walked us through every step of the way, answered every question patiently and thoroughly, and gave us a great feeling of comfort-especially important because we were purchasing a home 700 miles away and handled this matter remotely. I would give Michael and STELLAR Mortgage my highest recommendation to anyone financing a home purchase.
James Johnson
17:43 17 Feb 18
My partner and I first worked with Stellar on a property in 2014. We had the opportunity to purchase another home this year and choosing Stellar was the easiest part of our home buying process. We have now worked with them on two mortgages. Their care and attention to the details are exactly why we came back a second time. They work hard to ensure the buyer understands every step in the process. With all the headaches of buying a new home, their help and organization was a welcome relief. Huge thanks to the Stellar Team!! We look forward to #3 in the future!
Richard Blackburn
21:42 15 May 18
The best mortgage group I’ve ever worked with. John made everything simple and easy. I would definitely recommend Stellar and will use them again if the need arises.
Brian Crowe
08:02 18 May 18
Michael Lappin was recommended to us by a friend. In our opinion it was the best recommendation we ever followed. Michael really took care of us and answered all our questions. This was a big deal to us as we were nervous about buying a home after living in an apartment for the last 15 years. The usual concerns of would we qualify, what would we qualify for, how much to put down, is our credit good enough for a decent rate, etc. Michael calmed our anxieties, treated us with respect, and gave us sage advice. He kept in contact with us every step of the way. After closing he called to see if we had any additional questions and told us to "remember this is your house now, make it your own". Every time we go to decorate an area of our new house we recall those words. We love our house, we love our decision to buy it, and we are extremely grateful that we had Michael's help along the way. As Michael and Stellar was recommended to us we will not hesitate to highly recommend him and Stellar Mortgage to others into the future.
Ken Hossack
17:31 14 Aug 18
I think it's time for Google to add a 6th star. Simply put, Michael and Stellar Mortgage provide exceptional service. He had great advice, was extremely responsive and guided us through the mortgage process seemingly without any effort. I'll be using Michael for all my future needs, and would gladly recommend him to everyone I know.
zach hart
17:29 16 Oct 18

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